1. 1. Launched in 2007, ttconnect is the multi-channel government service delivery structure of the Trinidad and Tobago government which was conceptualized to be: “The single face of Government to the citizen”. The initiative was developed with several objectives, including:
      • To deliver services to the citizens in an efficient, transparent and accountable manner;
      • To facilitate electronic transactions within the Government of Trinidad and Tobago; 
      • To avoid fragmentation or duplication of government services as they become available electronically; and
      • To build the co-operative “back office” arrangements that are necessary to provide “Connected Government”, and present a “One Government” service to citizens.

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Finding a Place for ICTs

If we think of traditional economic sectors, such as Health, Finance, Agriculture and Education, we will find a corresponding Ministry and agencies overseeing that sector which have been fairly stable over time. However, for ICTs – certainly in Trinidad and Tobago – this has not been the case. 

The responsibility for ICTs – inclusive of the various aspects such as telecommunications, e-business/ e-commerce, e-Government and e-Services, innovation and R&D as well as digital divide type issues – has been scattered across a miscellany of different Ministries and agencies, the composition of which changes both across administrations and even within 5-year political cycles. (more…)

Using Data to Continuously Improve the Citizen Experience

ttconnect – the Trinidad and Tobago umbrella Government services initiative – seeks to be the single face of Government for Government services to the citizen. 

Noting that all ttconnect channels simply represent citizen touchpoints to Government, and that each service request is actually fulfilled through the normal operation of an originating Ministry, some issues arise in the implementation of this initiative. For e.g., for most services there is no quality check or feedback loop after the initial citizen contact on a ttconnect channel (Bus, Service Centre, etc.) to ascertain whether the service which was applied for by the citizen was indeed completed by the Ministry. 

It should be noted as well that some Ministries and Agencies are not always on-board to facilitate timely turnaround of ttconnect applications brought in by ttconnect staff on behalf of citizens. (more…)

A 2009 Ministry of Public Administration (MPA) report speaks of ttconnect – the umbrella Government e-services project – as follows: “[the initiative] served as a first step to realizing the concepts of Integrated Service Delivery and ‘No wrong Door’ delivery of Government Services in Trinidad and Tobago”. 

A senior ttconnect representative states that, “ttconnect needs to be that buffer to protect the citizen from the runaround. ttconnect can take the headache on behalf of the client rather than the citizen keeping track of changing portfolios of Ministries.”

With the motto “Government at your service”, ttconnect is a statement of intent by the Government of Trinidad and Tobago to put the citizen first. 

In Trinidad and Tobago [as in other countries around the world], access to Government services and the ICT savvy in rural populations tend to be lower than in their urban counterparts. (more…)

Information and Communication Technologies (ICTs) can be used support the practice of disaster risk management (DRM) in times of crisis, as well as in times of planning and in times of reconstruction. The revolutionary potential of ICTs lies in their ability to instantaneously connect vast networks of individuals and organizations across great geographic distances, and to facilitate fast flows of information, capital, ideas, people and products. ICTs have become essential tools for cooperation and collaboration.
This paper examines the role of information and communications technologies for disaster risk management with a specific focus on the Caribbean. The study includes a review of the literature and case studies, as well the administration of a survey instrument that collected the feedback of 13 regional national DRM agencies.

Read Full Article Here: Information and communication technologies for disaster risk management in the Caribbean

E-commerce and e-business hold great potential and opportunities for SMEs in the CARIFORUM region. Besides access to new and bigger markets, such electronically mediated trade can help to bring about reduced costs and faster turnaround times by streamlining and integrating processes along the entire business value chain. Nevertheless, in the Caribbean an integrated strategy to assist SMEs in benefitting from e-commerce has hitherto been lacking. The present document aims at correcting this situation. In particular, the strategies proposed are hoped to help Caribbean firms to not only increase intra-regional goods and services trade through e-commerce but also to capitalise on the opportunities created by the CARIFORUM States’ Economic Partnership Agreement with the European Union. In this sense, the strategy has been formulated after examining the operational and legal issues surrounding e-commerce in CARIFORUM. It recommends specific, tangible interventions to be made in the context of programmes aimed at enhancing the use of e-commerce by SMEs in CARIFORUM by addressing specific challenges they face.

Read Full Article Here: Programme to enhance the Establishment of e-Commerce Regimes and the Adoption of e- Commerce by Small and Medium Enterprises (SMES) in CARIFORUM

The Caribbean Agricultural Research and Development Institute (CARDI) with support from the Technical Centre for Agricultural and Rural Cooperation (CTA) commissioned a Trinidad-based consulting firm (INFOCOMM Technologies Ltd.) to conduct a regional study on ICT usage in Caribbean agriculture value chains, with a specific focus on the value chains associated with domestically produced root crops and small ruminants (sweet potato and cassava and sheep and goats, respectively). The targeted value chains were: (1) fresh use and primary processing enterprises for cassava and sweet potato and;(2) meat (lamb, mutton and chevron) for sheep and goats. The use of ICT in the broader agricultural value chains, irrespective of commodities, was also investigated. This study was part of a larger CTA/CARDI project that aimed to strengthen agricultural value chains through increased ICT integration within the agricultural sectors of the region.

Read Full Article Here: Regional Synthesis of ICT Uptake and Usage in Agricultural Value Chains in the Caribbean